WARRANTY, SERVICE, AND COMPLAINTS

The warranty period for new products is at least 24 months and applies to a sales contract with a natural person or consumer. A consumer is a person who is not acting in a commercial or other business capacity when entering into or performing a consumer contract.

Only goods that have been purchased and paid for may be returned to the seller. When filing a return, the buyer is required to return the goods in question in a clean condition, free from mechanical damage, and in their original packaging to prevent damage during shipping, along with the warranty card or receipt.

When making a warranty claim, the buyer should follow the instructions on the warranty card or contact the seller to clarify the details of the claim. A valid warranty claim is covered at no cost.

Im Falle einer ungerechtfertigten Forderung hat der Käufer die Kosten zu tragen, die durch die Lösung dieser Forderung entstanden sind.